v0.1.0
MVP — Initial Release15 Mei 2026
Channels
- WhatsApp Business Cloud API (Meta) — official
- WhatsApp Baileys (QR-scan) — pure WebSocket protocol, tanpa approval Meta
- Telegram Bot API
AI Layer
- AI fully-managed — tenant tidak perlu add API key, semua sudah tersedia
- Smart routing otomatis — sistem pilih AI paling efisien untuk tiap query
- Smart AutoReply rule engine (keyword-based untuk FAQ, hemat credit otomatis)
- RAG complete: PDF/DOCX/TXT/CSV upload + Google Sheets sync + website crawler
Customer Service
- Multi-CS workflow: assign + transfer chat antar agent/divisi
- Auto handoff: keyword + sentiment + working hours
- Conversation split-view inbox
- Contact management dengan CSV import + dedup + WA validator
Developer Platform
- REST API v1 dengan granular scope + IP allowlist + audit log
- Outbound webhook signed HMAC-SHA256 v1 + retry exp backoff
- Plugin adapters: WooCommerce, FluentForm, WPForms, Gravity, WHMCS, Sejoli, MBT
- Chat Widget embeddable JS untuk website klien
Business
- Broadcast / blasting dengan compliance UU PDP + opt-out auto-detect
- Campaign drip sequence (multi-step delay)
- Affiliate program 20-30% Y1 + 10-15% lifetime
- Agency multi-tenant (sub-tenant nested)
Compliance
- UU PDP compliant — right to deletion, breach notification 72h
- Data Retention Lifecycle 90 hari + transparent ke user
- AES-256-GCM encryption-at-rest, Argon2id password hashing
- PSE Kominfo registration (proses)